Excellence in Business Communication takes a close look at the fundamental skills and principles of business communication. Featuring practical advice, time-tested processes, and real-world examples, Excellence is the premier text for helping you hone and develop essential communication skills. The 14th Edition continues to set new standards for currency and innovation. The authors performed extensive research to ensure up-to-date coverage of diversity, equity, and inclusion in communication skills, innovative technology usage, and contemporary business practices.

Generative AI tools such as ChatGPT and Gemini are transforming the ways people create content on the job, from simple email messages to presentations and reports. While the tools get more powerful seemingly every day, they are not foolproof or without risks. GenAI is a deep and evolving topic, so the details vary from tool to tool and will keep changing over time. However, there are some fundamental ideas for using any GenAI tool efficiently, effectively, and ethically.